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How 'trendy' are financial services?

Deloitte

07
May
2012

The latest episode of Deloitte Insights features Seth Siegel, director, and Richard Walker, principal, both with Deloitte Consulting LLP's Technology Strategy and Architecture practice, discussing how financial services organizations are primed to take advantage of emerging technology trends like social business, mobility, and "gamification."

Can Banks Make Money in Mobile Banking?

Knowledge@Wharton

07
May
2012

Over the next 5 to 10 years, expect mobile banking to become as routine as using ATMs. This is the key finding from the latest Global Banking: Foresight & Insights video series from Ernst & Young and Knowledge@Wharton. The series explores how banks around the world can succeed in the mobile banking space by reducing the cost of service delivery while generating new revenue streams and better connecting with customers. As banks deploy this technology, they will need to be open-minded and willing to learn marketing and security lessons from trailblazing developing markets.

Complex Imperatives: The Indian Banking Customer Experience

Accenture

04
Nov
2011

As bank brands become increasingly commoditized and competition grows more intense, customer loyalty has all but vanished. In this environment of complex imperatives, understanding the factors that drive loyalty, and managing these factors successfully, is critical to staying relevant, competitive and profitable.