BBVA - The Web 2.0 Innovation (Re)-Evolution provides details of the banks Innovation and Transformation journey that began in 2007. This case focuses specifically on the Web 2.0 applications that BBVA developed during this period and the part they played in the company's strategy.  This case is organized through a timeline with video interviews which allow students to review the situation of the company before the Innovation and Transformation journey, as well as to consider challenges that this plan could bring in the future.

Mobile banking has matured and become an important part of the retail channel mix. In this video, Emmanuel Viale, discusses how banks are using the mobile channel to create capabilities that help them achieve competitive differentiation, cost reduction and revenue expansion.

Los bancos se convertirán en empresas telefónicas y las empresas telefónicas se convertirán en bancos. Sistemas de pago móviles, micropagos, transacciones por teléfono móvil, transacciones con tarjeta de crédito y préstamos... Además, habrá un enorme impacto económico derivado las remesas de los trabajadores extranjeros mediante SMS de crédito para evitar los costes de la transacción de divisas.